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💰Refund & Cancellation

Refund & Cancellation Policy

This policy applies to subscriptions purchased directly by parents/guardians on ekluvya.guru.

Last updated: 10 April 2026
1

Subscription Term

Each subscription provides one (1) year of access from the date of activation, unless a different plan duration is explicitly shown at checkout.

2

Cancellation of Auto Renewal

You may cancel auto renewal at any time before the renewal date by emailing support@ekluvya.guru with your registered mobile number/email and transaction reference.

Cancellation stops future renewal charges but does not end access for the current paid year.
3

Non Refundable

⚠️Subscription fees are non refundable once the subscription is activated.
4

Duplicate Payment or Failed Activation

If you were charged but access was not activated within 24 hours of successful payment, email support@ekluvya.guru with your transaction reference. EKLUVYA will investigate and, where appropriate, activate access or take corrective action.

In confirmed cases of duplicate payment for the same subscription period, a refund of the duplicate charge will be processed.
5

Refund Timeline

Where a refund is approved, it will typically be processed within 10–14 business days to the original payment method, subject to bank and payment gateway timelines.

6

Contact

For any refund or cancellation inquiries, please contact us at:

Need help with a refund or cancellation?

Our support team is here to assist you.

support@ekluvya.guru →